Terms & Conditions

Effective Date: Jan 28, 2026Last Updated: Jan 28, 2026

1. Your Contract – Please Read Carefully Before Booking

All travel arrangements are handled by EaseTheTour.com (“the Company”, “Us”, “We”), and booking our services binds you to these conditions.

1.1 No contract exists until we acknowledge acceptance of your non-refundable deposit (minimum of $100 per person, subject to change), adherence to fare rules, and cleared payment. Deposits are non-refundable and non-transferable.

1.2 All services offered are subject to availability.

1.3 Prices are based on costs at booking date and can change before confirmation. Verbal quotes are not binding. We reserve the right to refuse any booking at our discretion.

1.4 By making a booking, you confirm you are authorized to accept these terms—either for yourself or for all members of your party. You are responsible for all payments due.

1.5 You are responsible for providing accurate information and ensuring all members of your party receive relevant communications from us or our suppliers.

2. Payments

E-Tickets Travel documents are sent out about 14 days before departure. Contact us if tickets are not received at least 3 days prior to departure.

Flight Programme ChangesAll prices, dates, times, routes, and airlines are subject to change. If necessary, we provide suitable alternatives, acting only as booking agents.

Validity of TicketsTickets must be used for the dates and routing specified. No refunds for unused tickets except as provided for here. Airlines/carriers may change schedules, and liability is not accepted for flight cancellations, delays, or diversions. Timings are not guaranteed and do not form part of the contract. Refunds for cancellations due to schedule changes are subject to an administrative fee.

All fares and schedules are subject to change without notice.

Deposits do not guarantee the fare.

Tickets are non-changeable, non-transferable, non-refundable.

3. Booking Confirmation & Travel Documents

Tickets are typically issued within 24–48 hours of payment verification.

Travelers are responsible for:

Approving all terms and conditions prior to purchase.
Ensuring names exactly match passports.
Contacting support (support@easethetour.com, +1 (888) 860-4041) immediately for missing confirmations.
Regularly checking email provided at booking.
Consulting airlines to confirm departure terminal.
Checking visa requirements and necessary travel documents.
Confirming needed vaccinations.
Ensuring passport validity (minimum six months beyond travel).
Checking current check-in times (two hours before domestic, three hours before international).
Monitoring flight times and timetable changes.

4. Tickets

E-ticket sent by email is your official travel document and must be carried for the entire trip.
Airline tickets must always be used in sequence; missing a leg can lead to cancellation of the remaining trip without refund.
Tickets with separate booking numbers are independent trips, and we accept no liability for missed connections or refunds for such tickets.

5. Flight Times

All flight times are local and subject to change. Direct flights may not be non-stop.
Travelers must stay updated on the schedule.
Delays due to air traffic control, weather, or operational needs—no special arrangements or responsibility for such delays.

6. Special Requests & Medical Problems

Special requests must be communicated at booking; we endeavor to pass these to suppliers but cannot guarantee fulfillment.
Medical problems/disabilities must be disclosed in writing before booking. We reserve the right to decline or cancel if your needs cannot be accommodated.

7. Booking of Flight Tickets

Price and schedule alterations/technical errors may occur; we reserve the right to amend or cancel within 24 hours due to such errors.
Combination of single tickets (one-way combinations) may be used to obtain special fares; stages of the journey are handled separately in event of disruptions.
Force Majeure: No responsibility for cancellations due to civil strife, natural disasters, strikes, or other circumstances beyond control.

Passports, Entry/Transit Visas, Vaccinations:Traveler is responsible for complying with passport, visa, and vaccination requirements. Costs from failures to meet requirements are the traveler’s responsibility.

8. Frequent Flyers

We can record your frequent flyer number but cannot guarantee points/bonuses.

9. Infants and Children

Infants (0–2) travel without own seat; proper tickets required if age changes during the trip.
Name and birthdate must match passport—no reimbursement for wrong ticket type.

10. Taxes

Ticket prices include airport taxes. Additional departure taxes may apply; traveler is responsible for payment.

11. Transport & Hotel Due to Changes

Ground transport and overnight accommodation are not included in ticket price. Traveler responsible for checking timetables/prices and for additional costs due to airline timetable changes.
Connection time on stopovers is calculated by airlines; traveler is responsible for ensuring sufficient connection time.
Lost/damaged luggage must be reported to the airlines; we accept no liability.
Premium/economy/business class upgrades are subject to availability and airline rules.

12. Changing the Timetable

Airlines may alter schedules or cancel flights at short notice; travelers must check times with airlines.
If a flight is canceled, remedies are governed by airline’s conditions.

13. Cancellation, Refunds & Rebooking

Restricted tickets are immediately issued and cannot be refunded/amended.
Cancellations must be confirmed in writing or by email within 24 hours.
Returned tickets for refund are subject to an administration fee of $75 per ticket, plus airline cancellation charges. Refunds are paid only when received from airline/consolidator (typically 10–12 weeks).
Amendment fees for rebooking are $50 per person plus penalty, fares, and any costs incurred. Name changes are generally treated as cancellations.

14. Expectant Mothers

No bookings for expectant mothers above 28 weeks on return flight. Consult doctor before booking.

15. Behavior

You and your party must not cause offence or damage; compensation is required for damages/loss.
If behavior causes distress, danger or annoyance, arrangements may be terminated without notice or refund.

16. Booking Conditions for Package Holidays

Describes how contracts are formed, financial protections, price adjustments, alterations, and cancellation terms for package bookings (refer to full document for details).

17. Insurance

Travel insurance is strongly recommended, including coverage for cancellation, curtailment, medical, personal effects, and delays.

18. Data Protection Policy

We protect your data and share it only as required for travel arrangements or by law. See our Privacy Policy for full details.

19. Complaints and Dispute

Issues must be raised with suppliers immediately; follow up in writing within seven days of your return. Our maximum liability is limited to the cost of your booking.

20. Disabled Passengers

Some destinations may not be suitable for disabled travelers—please verify suitability before booking.

21. Law

These Terms and Conditions are governed by the laws of the United States (or applicable location), and access from jurisdictions where use is illegal is prohibited.

22. Thailand eSIM Services

EaseTheTour.com currently provides eSIM services exclusively for travel within Thailand. By purchasing or activating our Thailand eSIM service, you agree to the following additional terms and conditions.

22.1 Device Compatibility

Customers are responsible for ensuring that their mobile device is:

eSIM compatible.
Carrier unlocked.
Compatible with Thailand network providers.

EaseTheTour.com is not responsible for incompatibility issues caused by unsupported devices, locked phones, outdated software, or incorrect device settings.

22.2 eSIM Delivery

eSIM QR code and activation instructions are generally delivered via email after successful payment verification.
Delivery times may vary depending on verification requirements and system processing.
Customers must provide a valid and active email address during purchase.

22.3 Activation Policy

The eSIM validity period begins either:
- Upon first activation on a supported device, or
- On the validity start date mentioned in the purchased package.
Customers are responsible for activating the eSIM correctly by following the instructions provided.

22.4 Usage Restrictions

Thailand eSIM packages are valid only within Thailand coverage areas.
Service quality depends on local telecom operators, signal availability, network congestion, and device compatibility.
Excessive usage, misuse, illegal activity, tethering abuse, or unauthorized commercial use may result in suspension or termination of service.

22.5 No Physical SIM

The Thailand eSIM is a digital product and does not include shipment of a physical SIM card.

22.6 Refund Policy for eSIM

Because eSIM products are digital and instantly deliverable:

Activated eSIMs are non-refundable.
Refunds are generally not available once the QR code or activation details have been sent.
Refund requests due to device incompatibility, incorrect purchase, accidental deletion, or failure to check compatibility before purchase are not eligible for refund.
In exceptional technical failure cases verified by our support team, partial or full refunds may be considered at our discretion.

22.7 Customer Responsibility

Customers are responsible for:

Checking device compatibility before purchase.
Installing the eSIM correctly.
Maintaining internet access during installation.
Avoiding deletion of the eSIM profile after activation.
Using the eSIM in accordance with local Thailand laws and telecom regulations.

22.8 Network Availability

EaseTheTour.com does not guarantee uninterrupted network availability, coverage, speed, or compatibility in every region of Thailand.

22.9 Fair Usage Policy

Unlimited data packages may be subject to fair usage policies imposed by local network providers. Speeds may reduce after certain usage limits depending on the telecom operator.

22.10 Technical Support

For Thailand eSIM support, customers may contact:

Email: support@easethetour.com Phone: +1 (888) 860-4041 Support is provided on a best-effort basis and response times may vary.

23. Visa Services Terms & Conditions

Ease The Tour provides visa assistance and visa application support services for multiple countries worldwide. By using our visa services, you agree to the following terms and conditions.

23.1 Visa Approval Disclaimer

We are a travel and visa assistance company and do not guarantee visa approval. Visa issuance, approval, rejection, processing time, and validity are solely determined by the respective embassy, consulate, or immigration authority.

23.2 Customer Responsibility

Providing accurate and complete information
Submitting valid documents and passport copies
Meeting embassy requirements
Attending biometric or interview appointments if required
Checking passport validity and travel eligibility

23.3 Processing Time

Visa processing times vary depending on country, embassy workload, holidays, and immigration procedures. Processing times displayed on the website are estimated only and are not guaranteed.

23.4 Document Verification

Customers are responsible for ensuring all submitted documents are genuine, accurate, and updated. Submission of false or misleading information may result in visa rejection or legal consequences.

23.5 Third-Party Authorities

Visa applications are processed by third-party government authorities, embassies, and immigration departments. Ease The Tour is not responsible for decisions made by such authorities.

23.6 Service Limitation

Our services are limited to visa guidance, application support, document review, appointment assistance, and travel-related support.

23.7 Travel Responsibility

Customers are responsible for complying with immigration laws, entry rules, vaccination requirements, and travel regulations of the destination country.

23.8 Modification & Cancellation

Visa rules, embassy fees, and immigration policies may change without prior notice. We reserve the right to modify or discontinue services at any time.

Contact Information:

Phone: +1 (888) 860-4041

Email: support@easethetour.com

Acceptance:

By using our services, you agree to all terms and conditions herein. The company reserves the right to amend these terms at any time.