This Refund Policy outlines the terms for seeking a refund for travel services booked through Ease The Tour (also referred to as Tavelo). We are committed to providing Best Quality Services and operating with 100% Price Transparency.
1. Scope of Policy
This policy applies to the travel services offered by Ease The Tour, a world-best travel booking agency company, including but not limited to:
- Flight
- Search Hotels
- Rent The Car
2. The 30-Day Refund Window
Customers may request a refund for eligible services if the request is initiated within 30 days of the original booking or purchase date. Requests submitted after the 30-day period may be denied.
3. Eligibility and Conditions
While we aim for100% Price Transparency, the eligibility of a refund will depend on the specific terms and conditions associated with the purchased product (Flights, Hotels, Car Rentals).
- All claims for refunds are subject to verification and review by the company.
- The purchase must generally be a refundable service as defined by our standard Terms & Conditions or Legal Notice (available in the Help Center).
- We encourage customers to refer to the specific terms provided at the time of booking to ensure Travel With More Confidence.
4. Thailand eSIM Refund Policy
Ease The Tour currently provides eSIM services exclusively for Thailand travelers. Because eSIM products are digital services, special refund conditions apply.
5. Non-Refundable Digital Product
- Thailand eSIM purchases are generally non-refundable once the QR code or activation details have been delivered.
- Activated eSIM plans cannot be canceled, transferred, exchanged, or refunded.
- Refunds are not available for accidental purchases, incorrect email addresses, unsupported devices, locked phones, or failure to verify compatibility before purchase.
6. Eligible Refund Situations
Refund requests may only be considered in limited situations such as:
- Duplicate payment or billing error
- eSIM not delivered due to verified technical failure
- Service activation failure caused by our system
All refund approvals are subject to technical verification and management review.
7. Visa Services Refund Policy
Visa processing and service fees are generally non-refundable once the application process has started.
7.1 Non-Refundable Situations
- Visa rejection by embassy or immigration authorities
- Incorrect information submitted by customer
- Failure to provide required documents
- Missed appointments or interviews
- Change of travel plans by customer
- Delayed processing by embassy or government authority
7.2 Refund Eligibility
Refunds may only be considered in limited situations such as:
- Duplicate payment
- Technical billing errors
- Service cancellation before application submission
7.3 Government & Embassy Fees
Embassy fees, government charges, biometric fees, courier charges, and third-party service fees are non-refundable under all circumstances.
7. How to Initiate a Refund Request
Due to our commitment to offering 24/7 Customer Service, customers are required to contact us directly to start the refund process.
Please provide your booking confirmation number and a detailed reason for the request when contacting us. You can reach our Help Center team using the following methods:
| Contact Method | Details |
|---|---|
| Primary Phone | +1 (888) 860-4041 |
| support@easethetour.com |
8. Refund Processing
Once a refund request is received, Ease The Tour will assess its eligibility. The processing timeline for the refund, if approved, may vary based on the original payment method utilized when paying for the service.